Thanks for visiting us! Here are some answers to questions that we get asked all the time for your convenience:
Where do you ship to?
We ship to every country in the world. Really. You will have to sign up with Bongo, the world's leading international shipping expediter. Just click on the banner below to get started:
If you live in Canada, you can just check out through our shopping cart. You will be charged a $35 duty for shipping costs. Cheap, eh?
How much is shipping?
So here's the thing, we are great at getting people outfitted with green energy. We are NOT good at getting our website to show you the shipping cost before it knows where you are. Shipping is generally calculated at checkout after you enter your shipping address. If you would like to know how much shipping would be without starting the checkout process, please call us at 877-774-3730 or email us at Kriss@Solar-Sphere.com.
Will I be charged sales tax?
Like everyone, we hate taxes too. We wish we didn't have to charge anyone, but alas we must in some cases. If you live in Colorado, you will be charged 7% sales tax. Other locations will be charged tax in certain situations where our distributors are located, but in general if you're not in Colorado you won't be charged tax. Sorry fellow Coloradans.
What are my shipping options? Can I get it rushed?
We use mule and carrier pigeon. Kidding , of course. Most orders ship within 2-3 days of ordering and will take 3-4 days to arrive. When special order preparation is required, items are backordered, or the order will take longer, we will contact you and let you know. You can decide if the time frame will work for you or we can cancel your order at no cost to you.
Is my item in stock?
Sorta, maybe, yeah. For the most part yes, we only post items on the site that are in stock. However, we carry about 4,000 items, many of the items are droppshipped or custom made for each order, and its impossible to make sure that EVERYTHING on the site is in stock. If you want to make sure it is ready to ship, please call us at 877-774-3730 or email us at Kriss@Solar-Sphere.com.
Can I get volume discounts, bulk pricing, or wholesale rates?
We love to help people go green, and that means we want to sell you large quantities of solar stuff. So absolutely, we do this everyday. In order to help you best, you please email the items you want with the SKU number (which can be found near the price of the item), and the quantity you want to Kriss@Solar-Sphere.com and we'll get a price to you within a day or so.
Have other questions? Tough luck. No really, just call or email us and we'll help you right away. We are in the office generally from 8am to 5pm Monday through Friday (except when the snow flies, then you might have to wait for us to get back from the slopes - sorry). Rememer we are literally mom and pop, and we try to answer every call as it comes in, but we do RETURN every call and email.